63ok Privacy Policy

1.1

Identity and Contact Information

When you register an account or complete identity verification on 63ok, we collect the following identity and contact information:

• Full legal name (as it appears on your national ID or passport)
• Bangladesh mobile number (used as your primary account identifier and for two-factor authentication)
• Email address (optional, used for account notifications and promotions if provided)
• A copy of a government-issued identity document (Bangladesh NID, passport, or driving licence) when KYC verification is required

1.2

Financial and Transaction Information

To process deposits, withdrawals, and bonus payments, 63ok collects and records the following financial information:

• Payment method details (e.g., bKash wallet number, Nagad account number, Rocket number, Upay ID) — we store account references only, never full wallet passwords
• Transaction history: deposit amounts, withdrawal amounts, dates, and processing status
• Bonus and promotional credit records
• Account balance snapshots taken for regulatory and anti-fraud compliance purposes

1.3

Technical and Usage Information

When you access the 63ok platform, our servers automatically collect certain technical data about your device and browsing behaviour, including:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, browser type and version, and screen resolution
• Pages visited, time spent on each page, games played, bet history, and session duration — used to improve platform performance and personalise the user experience

2.1

Lawful Purposes for Processing

63ok processes your personal data only for specific, legitimate purposes. We do not process personal data in any manner that is incompatible with the purposes outlined below:

• Account registration and management: creating and maintaining your 63ok account, verifying your identity, and processing your login authentication
• Payment processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods in Bangladesh Taka (৳)
• Compliance and fraud prevention: meeting anti-money-laundering (AML) obligations, verifying player age, detecting and preventing fraudulent activity, and complying with applicable legal requirements
• Customer support: responding to your queries, resolving disputes, and managing complaints via the 63ok support team
• Platform improvement and personalisation: analysing usage patterns to improve game offering, platform performance, and user interface, and to deliver relevant promotional content

2.2

Marketing Communications

If you have provided an email address or opted in to SMS notifications, 63ok may send you promotional communications about new games, bonuses, and seasonal offers relevant to the Bangladesh market — for example, special promotions during Eid, the Bangladesh Premier League (BPL), or T20 World Cup season. You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions included in any promotional message. Opting out of marketing communications does not affect transactional notifications (e.g., deposit confirmations, withdrawal status updates, or security alerts), which will continue to be sent as required.

3.1

What Are Cookies

Cookies are small text files that are placed on your device when you visit the 63ok platform. They allow us to recognise your device on subsequent visits, remember your preferences, keep you logged in during a session, and gather analytics data about how the platform is used. Cookies do not contain your password or any sensitive financial information.

3.2

Types of Cookies We Use

63ok uses the following categories of cookies on the platform:

• Essential cookies: strictly necessary for the platform to function — these enable core features such as user authentication, session management, and secure transaction processing. These cannot be disabled without breaking the platform.
• Analytics cookies: help us understand how users interact with the platform — which pages are most visited, how long sessions last, and which games are most popular. This data is aggregated and anonymised before use.
• Preference cookies: remember your platform settings such as language preference and display options so that you do not need to re-configure them each time you visit.

3.3

Managing and Disabling Cookies

You can manage or disable non-essential cookies through your device's browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling essential cookies will impair your ability to use the 63ok platform, including logging in and making transactions. Instructions for managing cookies are available in your browser's help section. 63ok does not currently use third-party advertising cookies or cross-site tracking cookies.

4.1

When We Share Your Data

63ok does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. We may share your personal data only in the following strictly limited circumstances:

• Payment providers: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposit and withdrawal requests. These providers operate under their own privacy frameworks.
• Game providers: limited technical data (e.g., session token, game round ID) is shared with licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe to facilitate game play and resolve game disputes.
• Legal and regulatory authorities: where we are required by applicable law, court order, or regulatory authority to disclose personal data, we will comply with such requirements. We will notify you of any such disclosure where legally permitted to do so.
• Fraud prevention and security partners: aggregated or anonymised data may be shared with trusted fraud-detection services to protect the integrity of the 63ok platform and its users.

4.2

No Sale of Personal Data

63ok explicitly confirms that it does not and will not sell your personal data to data brokers, advertising networks, or any other commercial third party. Any data shared with third parties is limited to the minimum necessary to fulfil the specific operational purpose described above, and all third-party data processors engaged by 63ok are contractually bound to use your data solely for the purposes for which it was shared and to apply data protection standards equivalent to those described in this Policy.

5.1

Technical Security Controls

63ok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key technical controls include: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal data and financial records at rest; two-factor authentication (2FA) available for all user accounts; regular security audits and penetration testing of the platform infrastructure; and automated fraud-detection systems that monitor for unusual account activity in real time. While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

5.2

Your Responsibility for Account Security

While 63ok takes extensive steps to secure the platform, account security is a shared responsibility. You must not share your login credentials (mobile number and password) with any other person. You must use a strong, unique password for your 63ok account and update it regularly. If you suspect that your account has been compromised or accessed without your authorisation, you must contact 63ok support immediately at [email protected]. 63ok cannot be held responsible for losses arising from unauthorised account access where the account holder has failed to maintain reasonable credential security.

6.1

Rights Available to You

As a user of the 63ok platform, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your full name and registered mobile number:

• Right of access: you may request a copy of all personal data 63ok holds about you, including your account history, transaction records, and any identity documents submitted for KYC verification.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data (e.g., transaction records required for AML compliance).
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6.2

How to Submit a Data Request

To exercise any of the rights described in section 6.1, send a written request to [email protected]. Include your full name as registered on 63ok, your registered mobile number, a description of the right you wish to exercise, and — for erasure or access requests — confirmation of your identity (a copy of your NID or passport). 63ok will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In complex cases, fulfilment may take up to 60 days; we will notify you if an extension is required. There is no fee for exercising your data rights, unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

7.1

How Long We Keep Your Data

63ok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically: active account data is retained for the duration of your account and for a minimum of 5 years after account closure to comply with anti-money-laundering record-keeping requirements; transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the date of the transaction; KYC identity documents are retained for a minimum of 5 years from the date of submission or account closure, whichever is later; marketing preferences and communication logs are retained for 2 years from the date of last account activity unless you withdraw consent earlier. When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

7.2

Data Deletion on Account Closure

When your 63ok account is closed — whether at your own request, following self-exclusion, or as a result of a Terms breach — 63ok will retain your personal data for the mandatory retention periods described above. After those periods expire, your personally identifiable data will be securely deleted or irreversibly anonymised. Certain aggregated statistical data derived from your usage (which cannot identify you) may be retained indefinitely for platform analytics purposes. You may request confirmation of the data deletion schedule applicable to your account by contacting [email protected].

8.1

Protection of Minors

The 63ok platform is strictly for adults aged 21 and above. 63ok does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the relevant account, delete all personal data associated with that account, and take steps to ensure no further data collection occurs. If you are a parent or guardian and believe that a minor in your care has created a 63ok account or provided their personal data to 63ok, please contact us immediately at [email protected] so that we can take prompt action.

8.2

Changes to This Privacy Policy

63ok reserves the right to update this Privacy Policy at any time. When a material change is made, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we process your personal data, we will provide additional notice via your registered mobile number (SMS) or email address where available. Your continued use of the 63ok platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. It is your responsibility to review this Policy periodically. We recommend bookmarking this page and checking it when you receive a notification of a policy update.

8.3

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 63ok handles your personal data, please contact our support team. You can reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days. Please include your full name as registered on 63ok and your registered Bangladesh mobile number in any correspondence so that we can locate your account and respond accurately to your request.